FAQs
Please see a list below of frequently asked questions.
If you have a question that isn't answered here then please get in touch with the FIDI helpdesk:

How much is a conference ticket?
* Early Bird rates applicable until 25 January 2027 at 00h00 CET (GMT+1)
*FIDI 39 Club members have access to an exclusive registration ticket, the cost includes the full two-day FIDI 39 Club Conference, two business lunches, an informal dinner, tango class, Sunday afternoon street art tour, and the FIDI Party with drinks.
Who can attend the 2027 FIDI Conference?
The 2027 FIDI Conference is open to all FIDI Affiliates, sponsors and special FIDI guests holding a personal invitation. People not directly linked to a FIDI affiliated company or FIDI Global Alliance can participate if they are registered as a ‘social attendee’.
What is a Social Attendee?
Social attendees are defined as spouses, life partners or relatives of a regular registered attendee and who are not linked to the household goods moving industry. Social attendees are entitled to participate in all social activities of the FIDI Conference programme but are not allowed to hold business meetings in the official conference hotel.
Each regular registered attendee is allowed to register one social attendee. The Social Delegate ticket provides access to all conference business sessions, the Welcome Reception, the FIDI Association Evening, the Tour4All and the Gala Dinner. Social Attendees can also book places on the cultural tours.
If you'd like to bring a guest, an additional Gala Dinner ticket can be purchased for €220 (limited to one per registered attendee). For guests wishing to book any additional social events or tours, a seperate Social Delegate ticket will be required.
Can I cancel my registration before the conference?
You can cancel, free of charge, your conference registration until 18 January, 00h00 CET (GMT+1). Send an email to admin@fidievents.org and we will proceed as requested. For cancellations after 18 January, the following conditions apply:
• 70% refund for cancellations requested between 19 January and 12 February 2027 00h00 CET (GMT+1) (a 30€ admin fee including VAT will be charged)
• 50% refund for cancellations requested between 13 February and 19 March 2027, 00h00 CET (GMT+1) (a 30€ admin fee including VAT will be charged)
• No refund for cancellations requested after 20 March 2027.
You can find the 2027 FIDI registration cancellation policy and the FIDI Conference rules on the official FIDI 2027 registration website Terms and Conditions Page.
FIDI retains the right to determine what constitutes an emergency situation, if additional supporting documentation is required, and if a refund will be given, and FIDI’s decision will be final. FIDI will not refund due to travel carrier cancellations, visa refusals or other unforeseen incidents beyond the attendee’s control. All attendees are urged to purchase personal travel insurance.
Please note that any refund will be processed after the 2027 FIDI Conference.
Will the optional tours and activities be reimbursed?
Ticketed optional tours and activities are non-refundable. Should the conference be cancelled, or if you cancel your registration, then no ticketed tours or activities will be reimbursed.
Will FIDI reimburse my flights or accommodation?
No, you are responsible for your travel and accommodation arrangements and FIDI will not reimburse flights and/or accommodation.
Do note that hotel bookings are not part of the conference registration process and are subject to the hotel booking and cancellation policy, as displayed on the conference website.
What is the cancellation policy for the Sheraton Buenos Aires Hotel and Convention Center?
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Up to 30 days before arrival day - no cancellation penalty
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Between 29 and 15 days before arrival day - 50% of stay is payable
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14 days before arrival day and no-shows - 100% of stay is payable
Travelling from Ezeiza International Airport (EZE) to Buenos Aires
Ministro Pistarini International Airport (EZE), commonly known as Ezeiza International Airport, is Buenos Aires' main international airport, located approximately 30–35 km from the city centre. Several transport options are available for delegates travelling to the FIDI Conference 2027, with journey times typically ranging from 45–90 minutes depending on traffic and your chosen method of transport.
Taxi
Taxis offer one of the most convenient ways to travel from Ezeiza International Airport to central Buenos Aires, particularly for delegates travelling with luggage.
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Journey time: Approximately 45–60 minutes, although this can increase to 90 minutes during peak traffic.
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Cost: Typically around USD $30–50 (€26–43), depending on the destination, traffic and provider.
Official taxi services are available from designated counters within the airport arrivals area. We recommend arranging your journey through an authorised operator and confirming the fare before departure.
Airport Shuttle Bus
Manuel Tienda León operates a regular airport shuttle service connecting Ezeiza International Airport with central Buenos Aires.
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Journey time: Approximately 60 minutes to Terminal Pellegrini in central Buenos Aires.
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Cost: Approximately ARS $16,500 per person (around €10, subject to exchange rates).
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Frequency: Regular departures throughout the day, subject to the operator's timetable.
Tickets can be purchased online at www.tiendaleon.com or at the airport. From Terminal Pellegrini, delegates can take a short taxi or rideshare journey to their hotel.
Public Bus
For delegates looking for a more economical option, public bus route 8 connects Ezeiza International Airport with central Buenos Aires.
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Journey time: Approximately 60–120 minutes, depending on the service and traffic.
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Cost: A low-cost option, with fares considerably cheaper than taxis or airport shuttles.
The bus stops near Terminal C and travels towards central Buenos Aires, including Plaza de Mayo. While affordable, this option may be less convenient for delegates travelling with large suitcases.
Pre-booked Private Transfers
For a more personalised and comfortable journey, pre-booked private airport transfers are available from Ezeiza International Airport to hotels throughout Buenos Aires.
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Journey time: Approximately 45–60 minutes.
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Cost: Typically starting from around USD $40–70 (€35–60), depending on vehicle type and provider.
Private transfers can be arranged in advance, often including a meet-and-greet service in the arrivals hall. Larger vehicles are also available for groups or delegates travelling with additional luggage.
Additional Airport – Aeroparque Jorge Newbery (AEP)
Some domestic and regional flights arrive at Aeroparque Jorge Newbery (AEP), located much closer to central Buenos Aires.
Travelling from Aeroparque to central Buenos Aires typically takes around 15–30 minutes by taxi, depending on traffic and your hotel location. Airport shuttle services are also available.
Please note: All journey times and prices are approximate and may change before April 2027. We recommend checking current fares and transport schedules ahead of your arrival.
Delegate Badges
Wear it at all times! This is very important, not just to identify you to hotel and conference staff but also to your fellow attendees.
Your badge will allow you access to the hotel and all the 2027 FIDI Conference sessions and activities. Only one badge will be issued per delegate. If for any reason your badge or lanyard is damaged, it will be replaced upon receipt of the damaged one.
Badges are personal, they should not be lent or exchanged.
Dress Code
The dress code for the 2027 FIDI Conference is:
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Business sessions: smart casual or business casual.
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Receptions: smart casual or business casual.
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Gala dinner: business formal/black tie optional
Download the FIDI Conference App
The conference app will be available for download in early 2027; The conference app is your go-to place for all up-to-date information about the 2027 FIDI Conference. This is where you can:
• View and contact your fellow attendees
• Book meetings with other attendees
• View your personal agenda
• Find the latest conference programme updates and sessions details.
You will have access to the Attendee Page, which is the desktop version of the conference app, within 24-hours of registering for the 2027 FIDI Conference.
With the aim of reducing the FIDI Conference’s environmental impact, FIDI Global Alliance has taken the decision to limit the amount of print material for the 2027 FIDI Conference in Buenos Aires. This means that there will be no printed attendee list, programme or brochures; where possible, we will use recycled and biodegradable material for printed items. You can find more information about the FIDI Conference’s sustainable efforts via our Sustainability Pledge.
During the FIDI Conference, feel free to contact the FIDI registration/help desk on site or via email at admin@fidievents.org. For any needs outside of the conference such as restaurant bookings or travel plans, please visit the hotel concierge, located in the hotel lobby.
Privacy
FIDI is committed to protecting your privacy needs. By registering, you consent to FIDI using your image (photos and video) and contact details for the specific purposes of the event, including the unrestricted right to publish or reproduce and to license the publication and reproduction of your image.
Please read the FIDI Privacy Statement, click here for the full version.
Privacy Statement: FIDI Global Alliance, registered at Fountain Plaza Building 501, 1st Floor, Belgicastraat 1, 1930 Zaventem, Belgium, collects your personal data as an Affiliate, applicant, association, industry organisation, individual related to the moving industry or as a supplier to FIDI.
Personal information however is strictly limited and considered as absolutely necessary to execute FIDI’s affiliation programs and membership. Access we provide to FIDI Services includes but is not limited to the FIDI Website, FIDINET, newsletters and bulletins by email.
We will not process your personal data for other purposes. We will only transfer your personal data to other parties in order to enable us to achieve the above mentioned purposes, or if we are legally obliged to do so. For example, if you register for a FIDI event, we may transfer your data to the hotel hosting the event.
Data will only be retained for the time necessary to process your requests and to comply with our legal obligations. We will take reasonable steps to protect your personal data against loss, misuse, unauthorised access, disclosure, alteration or destruction. This statement, together with FIDI’s Privacy policy can be found in the rules and regulations section on FIDINET.
If you require further information, please write us at Fountain Plaza Building 501, 1st Floor, Belgicastraat 2, 2930 Zaventem, Belgium, or send an email to contact@fidi.org. In the event you receive any information from us that you do not find relevant, we provide you with the opportunity to opt out and stop receiving emails, newsletters, etc. If you would like to do so, please send an email with OPT-OUT in the subject heading to contact@fidi.org.
Ticket category | Early Bird rate | Regular rate |
|---|---|---|
First Conference Attendee | 2600€ | 2800€ |
Second Conference Attendee | 2400€ | 2600€ |
Third and Following Conference Attendee | 2200€ | 2400€ |
Social Attendee | 1600€ | 1800€ |
FIDI 39 Club Member | 2800€ | 3000€ |
FIDI Academy Trainer | 1500€ | 1700€ |
