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FAQs

Please see a list below of frequently asked questions.

 

If you have a question that isn't answered here then please get in touch with the FIDI helpdesk:

admin@fidievents.org

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HOW MUCH IS A CONFERENCE TICKET?

WHO CAN ATTEND THE  2024 FIDI CONFERENCE?

The 2024 FIDI Conference is open to all FIDI Affiliates, sponsors and special FIDI guests holding a personal invitation. People not directly linked to a FIDI affiliated company or FIDI Global Alliance can participate if they are registered as a ‘social attendee’.

WHAT IS A SOCIAL ATTENDEE?

Social attendees are defined as spouses, life partners or relatives of a regular registered attendee and who are not linked to the household goods moving industry. Social attendees are entitled to participate in all social activities of the FIDI Conference programme but are not allowed to participate in the business sessions or hold business meetings in the official conference hotel.

 

Each regular registered attendee is allowed to register one social attendee.

CAN I CANCEL MY REGISTRATION BEFORE THE CONFERENCE?

You can cancel, free of charge, your conference registration until 17 February, 00h00 CET (GMT+1). Send an email to admin@fidievents.org and we will proceed as requested. For cancellations after 17 February, the following conditions apply:


•    70% refund for cancellations requested between 18 February and 16 March 2024 00h00 CET (GMT+1) (a 30€ admin fee including VAT will be charged)


•    50% refund for cancellations requested between 17 March and 20 April 2024, 00h00 CET (GMT+1) (a 30€ admin fee including VAT will be charged)


•    No refund for cancellations requested after 21 April 2024.

You can find the 2024 FIDI registration cancellation policy and the FIDI Conference rules on the official FIDI 2024 registration website Terms and Conditions Page.


FIDI retains the right to determine what constitutes an emergency situation, if additional supporting documentation is required, and if a refund will be given, and FIDI’s decision will be final. FIDI will not refund due to travel carrier cancellations, visa refusals or other unforeseen incidents beyond the attendee’s control. All attendees are urged to purchase personal travel insurance.


Please note that any refund will be processed after the 2024 FIDI Conference.
 

WILL THE OPTIONAL TOURS AND ACTIVITIES BE REIMBURSED?

Ticketed optional tours and activities are non-refundable. Should the conference be cancelled, or if you cancel your registration, then no ticketed tours or activities will be reimbursed.

WILL FIDI REIMBURSE MY FLIGHTS OR ACCOMMODATION?

No, you are responsible for your travel and accommodation arrangements and FIDI will not reimburse flights and/or accommodation.

 

Do note that hotel bookings are not part of the conference registration process and are subject to the hotel booking and cancellation policy, as displayed on the conference website.

WHAT IS THE CANCELLATION POLICY FOR THE THE SHERATON GRAND HOTEL AND SPA, EDINBURGH?

Bookings can be amended or cancelled up to 8 weeks prior to your arrival date.

TRAVELLING FROM EDINBURGH AIRPORT TO THE SHERATON HOTEL

Taxis

The Sheraton Grand Hotel & Spa is 6 miles from Edinburgh airport, which is a 20-minute drive and should cost around £35.


You will find taxis in the East Terminus located just across the plaza from the main terminal.


You can book in advance with Capital Cars, click here.  
 

Airport Chauffeur
Edinburgh Executive Carriages offers a meet and greet service at airport arrivals. Available to book by here

Trams
Trams are one of the easiest ways to get to and from the airport. They depart every 7 minutes, between 7am – 7pm and every 15 minutes outside these hours. The Edinburgh Airport tram stop is right outside the main terminal and next to the plaza and Edinburgh sign. The closest stop to the Sheraton Hotel is West End – Princes Street which is a 5-minute walk. 


Buy a tram ticket before boarding the tram. Airport return tickets are open-ended so will be valid when you leave Edinburgh no matter which day. The journey takes 30 minutes and costs £9.50 return.
The Edinburgh tram timetable can be found here.

 

Trains
If you are arriving by train, Haymarket Railway Station is a 10-minute walk to the Sheraton Grand and Edinburgh Waverley Railway Station is a 20-minute walk.

DELEGATE BADGES

Wear it at all times! This is very important, not just to identify you to hotel and conference staff but also to your fellow attendees.


Your badge will allow you access to the hotel and all the 2024 FIDI Conference sessions and activities. Only one badge will be issued per delegate. If you have lost your badge, an extra badge can be issued for a fee of 15€ at the registration/help desk. If for any reason your badge or lanyard is damaged, it will be replaced upon receipt of the damaged one.


Badges are personal, they should not be lent or exchanged.

DRESS CODE

The dress code for the 2024 FIDI Conference is: 


Business sessions: smart casual or business casual.


Reception: The Welcome Reception will take place at the Edinburgh Castle, 10 minutes walking distance from the conference hotel. The walk is steep, and you will have to walk over cobblestones inside the castle grounds. We recommend comfortable, waterproof shoes and warm clothing.


Gala dinner: business formal/black tie optional

DOWNLOAD THE FIDI CONFERENCE APP

The conference app, sponsored by John Mason International Movers will be available for download as of March 2024; The conference app is your go-to place for all up-to-date information about the 2024 FIDI Conference. This is where you can:


•    See and contact your fellow attendees.
•    Book meetings with other attendees
•    View your personal agenda
•    Find the latest conference programme updates and sessions details.


You will have access to the Attendee Page, which is the desktop version of the conference app, within 24-hours of registering for the 2024 FIDI Conference.


With the aim of reducing the FIDI Conference’s environmental impact, FIDI Global Alliance has taken the decision to limit the amount of print material for the 2024 FIDI Conference in Edinburgh. This means that there will be no printed attendee list, programme or brochures; where possible, we will use recycled and biodegradable material for printed items. You can find more information about the FIDI Conference’s sustainable efforts via our Sustainability Pledge.


During the FIDI Conference, feel free to contact the FIDI registration/help desk on site or via email at admin@fidievents.org. For any needs outside of the conference such as restaurant bookings or travel plans, please visit the hotel concierge, located in the hotel lobby. 

PRIVACY

FIDI is committed to protecting your privacy needs. By registering, you consent to FIDI using your image (photos and video) and contact details for the specific purposes of the event, including the unrestricted right to publish or reproduce and to license the publication and reproduction of your image.
Please read the FIDI Privacy Statement, click here for the full version.  

 

Privacy Statement. FIDI Global Alliance, registered at Fountain Plaza Building 501, 1st Floor, Belgicastraat 1, 1930 Zaventem, Belgium, collects your personal data as an Affiliate, applicant, association, industry organisation, individual related to the moving industry or as a supplier to FIDI. 
Personal information however is strictly limited and considered as absolutely necessary to execute FIDI’s affiliation programs and membership. Access we provide to FIDI Services includes but is not limited to the FIDI Website, FIDINET, newsletters and bulletins by email. 


We will not process your personal data for other purposes. We will only transfer your personal data to other parties in order to enable us to achieve the above mentioned purposes, or if we are legally obliged to do so. For example, if you register for a FIDI event, we may transfer your data to the hotel hosting the event. 
Data will only be retained for the time necessary to process your requests and to comply with our legal obligations. We will take reasonable steps to protect your personal data against loss, misuse, unauthorised access, disclosure, alteration or destruction. This statement, together with FIDI’s Privacy policy can be found in the rules and regulations section on FIDINET. 


If you require further information, please write us at Fountain Plaza Building 501, 1st Floor, Belgicastraat 2, 2930 Zaventem, Belgium, or send an email to fidi@fidi.org. In the event you receive any information from us that you do not find relevant, we provide you with the opportunity to opt out and stop receiving emails, newsletters, etc. If you would like to do so, please send an email with OPT-OUT in the subject heading to fidi@fidi.org.

Ticket category
Early Bird rate
Regular rate
First Conference Attendee
1950€
2150€
Second Conference Attendee
1750€
1950€
Third and Following Conference Attendee
1450€
1650€
Social Attendee
1000€
1200€
FIDI 39 Club Member
1950€
2150€
FIDI Academy Trainer
1450€
1650€

* Early Bird rates applicable until 08 March 2024 at 00h00 CET (GMT+1)

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